Like any business, there’s a lot that goes on behind the scenes at a car dealership that you, the customer, generally don’t see. Sometimes that can transition to a long wait but there’s always a good reason for it. Allow us here at DeLillo Chevrolet to give you a behind-the-scenes look at what goes on at a car dealership.
You’ve found a car you like and the salesman walked off a few minutes ago to retrieve your requested car. It seems to be taking an unexpected amount of time. The reason, if you found the car online, could be that the car isn’t on the main lot. While retrieving a car sitting on the lot takes just a minute or two, finding one in an off-site lot could take more than a few minutes. If you requested to drive a car in the showroom, it will take even longer.
Salesmen try to deliver the best experience possible and much of that comes with meeting your every request. If you choose to test drive a specific car, they’ll make it happen but it could take a few minutes more than expected. To help reduce the wait time, call ahead and let them know what model you want to drive. Odds are the salesman will have it ready to go by the time you arrive.
So you’ve made a deal and you’re just waiting on the car, but it seems to be taking forever. The obvious, and more likely reason, is that the service department is preparing the car by cleaning the interior and exterior, tightening bolts, and making sure everything is in working order. Dealerships are dedicated to making sure you have an exceptional experience and it’s that attention to detail that makes it happen.